Frequently Asked Questions

1. What is Support Coordination?

Answer: Support Coordination is a service that helps NDIS participants understand, implement, and manage their NDIS plans. We work with you to connect with service providers, build your independence, and ensure that your plan supports your goals.

2. What is the difference between Support Coordination and Specialist Support Coordination?

Answer: Support Coordination is designed for participants with general needs, helping them connect with services and manage their plan. Specialist Support Coordination is for participants with more complex needs and includes higher-level support, especially in crisis situations or when managing multiple service providers.

3. What does a Psycho-Social Recovery Coach do?

Answer: A Psycho-Social Recovery Coach works with people with mental health challenges to build resilience, improve daily living skills, and achieve personal goals. The coach helps you navigate challenges, set goals, and connect with mental health services and other supports.

4. How do I know if I’m eligible for NDIS services?

Answer: Eligibility for the NDIS depends on age, residency, and disability criteria. If you are under 65, an Australian resident, and have a permanent or significant disability that affects your ability to perform daily activities, you may be eligible. Contact us for a free consultation to check your eligibility.

5. What is the difference between NDIS Plan Management and Support Coordination?

Answer: Plan Management helps you with the financial administration of your NDIS plan, such as paying invoices and managing your budget. Support Coordination, on the other hand, helps you implement your plan by connecting you with the services and supports you need to achieve your goals.

6. Do you offer transportation services?

Answer: Yes, we offer transportation services as part of our NDIS support. We help participants with travel arrangements to ensure they can access the services they need, attend appointments, and engage in community activities. This service is tailored to meet your individual mobility needs.

7. Can you help me find the right service providers?

Answer: Yes, we can help you find and connect with NDIS-registered providers as well as mainstream and community services. We tailor our recommendations to suit your unique needs and goals.

8. How do I get started with your services?

Answer: Getting started is easy! You can contact us via phone, email, or by filling out our online inquiry form. We offer a free consultation to discuss your needs and how we can help.

9. Can I change my support coordinator if I’m not happy?

Answer: Yes, you have the right to change your support coordinator at any time. We aim to build a supportive relationship with each participant, but if things aren’t working out, we’ll help you transition to a new coordinator smoothly.

10. How often do I meet with my support coordinator or recovery coach?

Answer: The frequency of meetings depends on your individual needs and preferences. Some participants prefer regular weekly or fortnightly check-ins, while others may only need occasional support.

11. Do you offer remote or virtual support?

Answer: Yes, we offer both in-person and virtual support options to ensure you can access our services no matter where you are located. We can tailor our meetings and sessions to suit your preferences.